Accomplished, seasoned communications
professional with proven success in producing Web content, technical
documentation, grant proposals, and business correspondence. Exceptional
project management skills demonstrated through leading several documentation
projects including coordinating documentation assignments and arranging for
cover designs and printing services. Strong communication skills, easily
interacts with corporate executives, vendors, and colleagues. Proficient with
Framemaker, MS Word, and OpenOffice.
PROFESSIONAL EXPERIENCE
ASCENSION WRITING SERVICES, Salt Lake City, Utah (2005 – Present) Writing Consultant Research products, services, RFPs, and funding
organizations to compile information and produce grant proposals for various
non-profit organizations. Research and provide journalism articles to local
newspaper and various Web sites. Review and revise Web content to improve
search engine optimization. Create professional resumes, cover letters, and application essays.
NOVELL INC., Provo,
Utah (2000
– 2005) Technical Writer Functioned as lead writer for an Internet
transaction security instruction manual. Researched software products and produced documentation and online help systems targeted to network
administrators. Reviewed and edited interface screens. Consulted engineering on
product interface designs.
·
Saved
hundreds of dollars in consulting fees by helping to implement a
user-experience program and teaching a seminar on prototyping and user
experience design.
·
Reduced customer support calls by 20% by reworking instruction manual. ·
Assisted
in streamlining the product development process by assisting with interface
design and installation process work flow.
·
Helped reduced outsourcing expenses by
volunteering for two additional assignments when resources were low.
AMERITECH LIBRARY SERVICES, Provo, Utah (1995
– 2000) Technical Writer Wrote software documentation
and online help for library automation software. Coordinated the writing,
printing, and distribution of 13 user manuals and a quick-start card for two
major product releases. Created training documentation and trained internal
customers on software tools. Trained three new employees. Functioned as organization
representative and presenter at two user group conventions.
·
Helped
company meet product release deadlines by functioning as documentation project
lead for two major product releases.
·
Increased
customer satisfaction by implementing a process to interact directly with
customers.
·
Taught
product functionality workshops.
·
Trained
staff on new authoring tool.
·
Selected
as one of two writers to attend an annual week-long training seminar.
FREELANCE (1995) Technical Writer ·
Wrote an Internet business instruction manual.
·
Produced an online help program for a library
database management product.
EDUCATION
WESTMINSTER COLLEGE,
Salt Lake City, Utah
Master of Professional Communication, 1996 WEBER STATE
UNIVERSITY, Ogden, Utah
Bachelor of Science in
Communication/Broadcasting, 1993
CERTIFICATIONS
Certified Professional Résumé Writer (CPRW), September 2006 –
Present.
Certified Employment Interview
Professional (CEIP), May, 2007 – Present.
AFFILIATIONS
Utah Non-Profits Association, 2008 – Present
Utah Society of Fundraisers, 2008 – Present
(currently serving on Communications committee)
Professional Association of Résumé Writers
(PARW), 2006 – Present.
VOLUNTEER
JUVENILE
JUSTICE ADVOCATES, Researched, coordinated, and wrote grant proposal for
AmeriCorps VISTA volunteer service.
ARTS
IN CARING COUNCIL, Researched and wrote corporate funding request and
sponsorship letters.
UTAH SOCIETY OF FUNDRAISERS Coordinate and provide articles for quarterly newsletter.
PUBLISHED
WORK
ViaTouch.com (Software and Resources for Education Professionals),
“Keep the Fire Burning.” Article about Thomas Edison, 2003.
ResumeEdge.com,
“The Ins and Outs of Cover Letters.”
SelfGrowth.com
“Want to achieve success? Don’t watch
your gears.”
AWARDS
Merit
Award, Society for Technical
Communication Competition, 2000
Merit
Award, Society for Technical
Communication Competition, 1999
Achievement Award, Society for Technical
Communication Competition, 1998
Achievement Award, Society for Technical
Communication Competition, 1997
